Trust Modeling
Mostrando 1-12 de 15 artigos, teses e dissertações.
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1. Morally transgressive companies and sustainable guidelines: seeking redemption or abusing trust?
Abstract Purpose This study aims to evaluate the impact of a sustainable production action on consumer trust and purchase intention by a company involved in moral transgression and also analyze the effect on consumer trust and purchase intention if a company, after green marketing, is identified as greenwashing spreader. Design/methodology/approach This qu
RAUSP Management Journal. Publicado em: 2022
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2. Relational attractiveness between supplier-customer in a supply chain
Abstract Purpose This study aims to evaluate the influence of factors attributed to relationship attractiveness between supplier and customer, from the supplier’s perspective. Design/methodology/approach The empirical exercise was based on the use of multivariate data analysis with confirmatory factor analysis and a partial least squares approach to stru
RAUSP Manag. J.. Publicado em: 2021-03
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3. The effects of trust transference, mobile attributes and enjoyment on mobile trust
Trust is essential in building relationships. In mobile commerce, as in electronic commerce, trust is even more valuable given the absence of human contact and direct observation of the service provider. Despite the importance of trust for mobile commerce, there has been little academic effort to study the relationships between mobile devices unique componen
BAR, Braz. Adm. Rev.. Publicado em: 2015-03
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4. Trust and supplier-buyer relationships: an empirical analysis
This paper investigates if regional differences are able to influence trust-based relationship with suppliers. It presents the results of a survey of 338 processing plants located in Western and Asian countries using structural equation modeling. Findings suggest that supplier involvement in quality is taken for granted, but it is not related to trust or par
BAR, Braz. Adm. Rev.. Publicado em: 16/04/2013
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5. Hope, perceived financial risk and propensity for indebtedness
Hope is an important construct in marketing, since it is an antecedent of important marketing variables, such as trust, expectation and satisfaction (MacInnis & Mello, 2005). Specifically, literature suggests that hope plays an important influence in risk perception (MacInnis & Mello, 2005) and propensity for indebtedness (Fleming, 2008). Thus, we aim to inv
BAR, Braz. Adm. Rev.. Publicado em: 2012-12
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6. A confiança e a satisfação como mediadoras no varejo multicanal.
This study investigated the rules of the satisfaction and trust as mediating variables of the relationships between attitudes, future intentions and loyalty of consumers on multichannel retailing. Based upon the studies of Garbarino and Johnson (1999), which postulates that for relational consumers trust is the mediating variable between the attitudes and th
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 07/04/2011
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7. Hope, risk perception and propensity to indebtedness
Hope is an important construct in marketing, once it is an antecedent of important marketing variables, such as trust, expectation and satisfaction (MacInnis & de Mello, 2005, Almeida, Mazzon & Botelho, 2007). Specifically, the literature suggests that hope can play an important influence on risk perception (Almeida, 2010, Almeida et al., 2007, Fleming, 2008
Publicado em: 10/02/2011
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8. Implementação computacional e verificação de ontologias para a modelagem da confiança em transações na web
O avanço da World Wide Web tem mudado a forma como os negócios são conduzidos entre as organizações. A Web Semântica é o próximo passo na evolução da web. Ela trata de agregar significado semântico ao seu conteúdo, tornando-o mais acessível a máquinas. Dentre os componentes da Web Semântica encontram-se as ontologias, que são representações
Publicado em: 2011
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9. Confiança, valor e lealdade do consumidor : um estudo desenvolvido em uma concessionária de veículos
Este trabalho aborda a estretégia de retenção de clientes por meio da prática do marketing de relacionamento no contexto do varejo e serviços de uma concessionária de veículos. Mais especificamente, a Passion Automóveis Ltda., concessionária da marca Peugeot, para as cidades de Bento Gonçalves/RS e Caxias do Sul/RS. O modelo teórico proposto por S
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 20/05/2010
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10. Esperança: construção e tese de um modelo teórico da sua influência no processo de compra do consumidor de cirurgia plástica estética. / Hope: construction and test of a theoretical modelo of its influence on the purchase process of the aesthetic plastic surgery consumer
In the last two decades the Consumer Behavior area has progressed through propositions and testing Models such as Trust, Satisfaction, Loyalty, Risk, Perceived Value, among others, as conceptual studies of these and other constructs have been challenging the Academic community to carry out innovative research and bring a differential to the theory of Marketi
Publicado em: 2010
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11. O relacionamento entre as farmácias e drogarias e seu distribuidor: uma modelagem à luz da teoria do comprometimento-confiança do marketing de relacionamento / The relationship between the pharmacies and drugstores, and its distributor: a modeling in the the light of the commitment-trust theory of relationship marketing
The relationship marketing contributes for the survival of companies and for the business success. Its goal is to develop deep, lasting and mutually satisfactory relationships between suppliers and customers. The relationship marketing is associated with a strategic perspective, with the company positioning and with the necessity of relationship of the compa
Publicado em: 2009
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12. Antecedents and consequences of consumer trust in the context of service recovery
The purpose of this paper is to investigate the antecedents and consequences of consumer trust after complaint handling episodes about services. A cross-sectional study was carried out with complainers of banks and airline companies. The respondents were approached at an International Airport in Brazil. Structural Equation Modeling was used to test the hypot
BAR - Brazilian Administration Review. Publicado em: 2008-09