Tourism And Hotel Management
Mostrando 13-20 de 20 artigos, teses e dissertações.
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13. Ações ambientais em meios de hospedagem da Região Uva e Vinho da serra gaúcha - RS
Este estudo tem por objetivo determinar fatores que interferem na adoção de ações ambientais nos meios de hospedagem da Região Uva e Vinho, como também avaliar as relações que se estabelecem entre os mesmos. A técnica empregada para a coleta de dados nesta pesquisa foi a entrevista estruturada, embasada num roteiro de 16 questões contendo informaç
Publicado em: 2007
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14. Percepção ambiental dos gestores de meios de hospedagem: estudo de caso em Caxias do Sul-RS
The objective of this study is to verify the environmental perception of the managers of lodging establishments in Caxias do Sul (RS), regarding environmental quality and its importance in the operationalization of their own activities. A structured interview based on a script of 44 questions applied to 21 people (lodging establishment managers) was the tech
Publicado em: 2006
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15. TURISMO RURAL NO ENTORNO DA CIDADE DE GOIÁS (GO)
The aim of this essa was to chacarcterize the rural tourism next of the Cidade de Goiás. Study ofe the case in two farms, the Hotel- Fazenda Manduzanzan and Fazenda Quinta Pousada Ecológica, was carried out. These farms were registered in SEBRAE as rural tourism promote. The methodological procedure used was qualitative analyze with exploratory and descrip
Publicado em: 2006
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16. ATENÇÃO ALIMENTAR E NUTRICIONAL A TURISTAS IDOSOS: UM ESTUDO DA REDE HOTELEIRA DE BALNEÁRIO CAMBORIÚ/SC
The humanity is living the phenomenon of the demographic transition and the big world-wide challenge is to guarantee beyond the longevity, quality of life to the elderly. In the perspective of the active aging, the tourism assumes an important role while element of social inclusion of the elderly one. However, this type of activity requires some cares with r
Publicado em: 2006
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17. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil / Customer satisfaction and loyalty management in hotels: a study about factors that influjence satisfaction and loyalty international turist in Brazil
Esta tese objetivou o estudo dos fatores que contribuem para a satisfação e a fidelidade do cliente, enfocando o modelo norueguês de índice de satisfação e fidelidade do consumidor, aplicado no setor de serviço hoteleiro em Natal/RN, Brasil. A pesquisa teórica foi direcionada para os conceitos de qualidade de serviços, satisfação e fidelidade do c
Publicado em: 2005
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18. Gestão da satisfação e fidelidade do cliente :um estudo dos fatores que influenciam a satisfação e a fidelidade no turismo regional
This Thesis presents a contribution to the study of models of customer satisfaction, analyzing the relationship between construct satisfaction and its antecedents and consequences, carrying through a survey with tourists who live in states of northeast region, had used to travel by bus or their own car and used hotel of Natal in the period from march to june
Publicado em: 2004
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19. ANÁLISE COMPARATIVA DOS CORREDORES TURÍSTICOS NO ENTORNO DO LAGO DE ITAIPU NO BRASIL E LAGO LLANQUIHUE NO CHILE
This paper considers a comparative study between the corridors of tourism concerning the two South American lake regions: the Itaipu Lake, in Brazil and the Llanquihue Lake in Chile. These lakes have been chosen due to the fact that, despite their distinct environmental and social conformations, both conceive of the tourist activity as one of the basis for t
Publicado em: 2004
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20. The impacts of the Internet adoption in the hotel industry: the perception of the large and mid-size hotel managers in Natal/RN / Impactos da adoção da INTERNET na hotelaria : a percepção dos gerentes de hotéis de médio e grande porte de Natal / RN
The hotel industry is increasingly using the Internet like a management and operational tool. That way, the hotels will be more prepared to offer quality services to their guests and increase their profits as well. However, many managers seem dont perceive the advantages brought from this new digital environment. This thesis analyse the effects of the hotel
Publicado em: 2002