18/10/2018

Supply chain resilience and key performance indicators: a systematic literature review

Abstract Paper aims The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes). Originality It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption. Research method A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017. Main findings Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a si...

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