Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

Abstract This paper aims to assess the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (on-time-in-full, relationship, lead time, service quality, etc.) as well as sustainability demands (disposal of oil, post-use tires, spare parts, etc.). A second survey was applied to 21 other shippers that hire similar services provided by ...