A framework of performance indicators used in the governance of logistics platforms: the multiple-case study

The logistics platform (PL) can be understood as a place where different actors in the supply chain could be integrated in the same physical location and with this, obtain a greater synergy among the various logistical processes. That enabling an improvement in the level of logistical service provided to the client and representing a competitive advantage for the permanence of these organization’s in the market where they operate. The objective of this research was to elaborate a framework of performance indicators that could be used in the governance of logistics platforms based on bibliogr...