Siatema De Transito De Campina Grande
Mostrando 1-1 de 1 artigos, teses e dissertações.
-
1. GESTÃO DA QUALIDADE E RESPONSABILIDADE SOCIAL NA SUPERINTENDÊNCIA DE TRÂNSITO E TRANSPORTES PÚBLICOS, AVALIADA PELA PERCEPÇÃO DOS USUÁRIOS DO SISTEMA DE TRÂNSITO DE CAMPINA GRANDE
This present research has the objective to verify to what extent the STTP`, as Campina Grande transit organiser, has performed its role to correspond to the expectations of the commuters who use the transport system, with the view to fulfill is quality and responsibility patterns. It was used the method of professor Parasuraman, the SERVQUAL`, in order to ev
Publicado em: 2002