Service Quality Knowledge Management After Sale Service
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1. Operações de serviços de pós-venda baseadas em conhecimento: o caso Carrier Transicold Brasil
The performance of technical assistance depends on how information and knowledge are disseminated to a network of services. This work was developed with the aim of identifying how the operations of after-sales service can generate competitive categories for a technical assistance network based on quality management and knowledge. This case study included par
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 27/08/2010