Service Desk
Mostrando 13-20 de 20 artigos, teses e dissertações.
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13. Análise de necessidades para recepção de hotel: primeiro passo para uma sugestão de curso
This study aims at presenting the results of the needs analysis in its two perspectives: the target situation of the English language usage in the context of front desk work in hotels and the learning situation of in service employees and pre-service ones who are attending training courses for hotel staff. These results were obtained through the use of four
Publicado em: 2003
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14. Proposal to a Methodology for purchasing at a Public Teaching Institute / PROPOSTA DE METODOLOGIA PARA COMPRAS EM UMA INSTITUIÃÃO PÃBLICA DE ENSINO
O Sistema de AdministraÃÃo de Materiais à uma atividade de fundamental importÃncia para a AdministraÃÃo PÃblica, pois envolve recursos humanos, materiais e financeiros, tornando imprescindÃvel um planejamento eficiente, principalmente no que diz respeito à classificaÃÃo e especificaÃÃo dos materiais a serem adquiridos. SerÃo discutidos, neste t
Publicado em: 2002
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15. Implementation and evaluation of information desk services provided by library technical assistants.
Changes in the role of information services librarians and in the health care environment have required a rethinking of the provision of reference services at the University of Illinois at Chicago Library of the Health Sciences. This is a report of a new service offered after that analysis. An information desk staffed by twenty-five library technical assista
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16. User support for a library-managed online database search service: the BMA Library free MEDLINE service.
This paper discusses user support in the context of a library-managed online database search service. Experience is drawn from the British Medical Association (BMA) Library's Free MEDLINE Service. More than 9,600 BMA members, who are largely unfamiliar with computer communications and database searching, have registered as users of the service. User support
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17. Rethinking the provision of reference services in academic medical school libraries.
New roles for librarians are emerging as a result of rapid changes in information technology. The literature is replete with controversy about nonprofessionals staffing the reference desk, yet such changes in staffing may provide the time librarians need to do other tasks. This paper describes a research project that examined reference desk staffing in acade
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18. Goals, objectives, and competencies for reference service: a training program at the UCLA Biomedical Library.
The UCLA Biomedical Library, in cooperation with the UCLA Graduate School of Library and Information Science, offers a medical library internship program for second-year library school students. Goals, objectives, competencies, and training guidelines have been developed for the reference services section of the internship, including reference desk experienc
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19. Personnel Administration: In-Service Training at the Nonprofessional Level *
A growing shortage of professional librarians has caused library administrators in all types of libraries to take a hard look at their interpretation of what constitutes professional work. The Free Library of Philadelphia is no exception, and in recent years it has evolved formal position classifications providing for the employment of nonlibrarians in posit
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20. Consumer health information partnerships: the health science library and multitype library system.
The University of Illinois Library of the Health Sciences at Rockford (LHS-Rockford) long has honored a commitment to serving the health information needs of the greater Rockford community. Utilization data collected over the past five years indicate that approximately 50% of reference transactions involve persons not affiliated with the university. In early