Quality Services Attributes
Mostrando 13-24 de 44 artigos, teses e dissertações.
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13. Métodos de categorização de atributos como instrumentos para melhoria de serviços: uma aplicação à iniciativa contribuinte da cultura
This study consists in the application of three market research methodology: The Importance- Performance Matrix and the traditional Kano methods of Attractive Quality and Mandatory and the modified Kano by fuzzy logic. These methods generally are applied to characterize and categorize attributes in order to provide an improvement in such services. As a real
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 29/09/2011
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14. A utilização de indicadores de contexto na análise de eventos de saúde
Introduction: The idea that the place where we live, in addition to individual characteristics, contributes to outcomes related to health has motivated the implementation of many epidemiological studies. In this perspective, it becomes critical to understand which dimensions of context affect health as well as how health events behave and are influenced by e
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 21/07/2011
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15. Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience s
JISTEM - Journal of Information Systems and Technology Management. Publicado em: 2011
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16. Avaliação da atenção primária à saúde : análise de concordância entre os instrumentos AMQ e PCATool no município de Curitiba, Paraná
Despite advances, the Primary Care in Brazil still presents challenges for its consolidation, justifying the effort of several institutions in the development of assessment tools that allow delimit the necessary changes. This study aims to assess the degree of agreement between the Primary Care Assessment Tool (PCATool), internationally validated, and Evalua
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2011
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17. WSARCH: Uma arquitetura para a provisão de web services com qualidade de serviço / WSARCH: an architecture for web services provisioning with quality of service
This thesis aims at the design and implementation of a service-oriented architecture, named WSARCH - Web Services Architecture, which allows accessing Web Services with Quality of Service (QoS). The attributes of QoS that shall be considered, aiming at evaluating the performance of Web Services in order to achieve QoS in a service-oriented architecture are i
Publicado em: 2010
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18. Análise da relação causal entre imagem de destinos, qualidade, satisfação e fidelidade: um estudo de acordo com a percepção do turista nacional no destino turístico Natal
This dissertation aims to analyze the causal relationship between the quality of tourist services, satisfaction with the attributes and globally, fidelity and image of tourist destinations. Therefore, it was conducted an exploratory, descriptive research with quantitative analytical approach. Data collection was performed by a questionnaire addressed to tour
Publicado em: 2010
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19. Valores pessoais na decisão do consumo de serviços odontológicos de Uberlândia
The dental services industry has suffered in recent years, a decline in profitability due to increased competitiveness in a faster rate than demand growth. In this scenario, we highlight the importance of knowing the consumer behavior of this sector, with the goal of improving the marketing activities and, consequently, to adapt the different aspects of the
Publicado em: 2010
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20. Qualidade no atendimento dos serviços de hotelaria em Ribeirão Preto: diferenças entre turistas de negócios e lazer / Hotel industrie service quality in Ribeirão Preto: Differences between business and leisure travelers
The quality in the hotel industry, in conformity to the guests perspective can be equal, lower or higher than they expected. To appraise this quality it is needed to establish attributes, measure and order them. This study intends to make a bibliographical research to find quality attributes in hotel services and after that, to test them among Ribeirão Pret
Publicado em: 2010
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21. Assessment degree of the users satisfaction of a private university hospital: a multisectoral approach / Análise do grau de satisfação de usuários de um hospital universitário privado: uma abordagem multissetorial
The aim of this study was to find out the degree of satisfaction of users and private health insurance users of a private university hospital and analyze the involved factors in this process, based on the Parasuraman, Zeithaml and Berrys evaluative model. It is a descriptive-exploratory study done through a quantitative approach, with prospective data collec
Publicado em: 2010
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22. Quality and effectiveness of different approaches to primary care delivery in Brazil
Background: Since 1994, Brazil has developed a primary care system based on multidisciplinary teams which include not only a physician and a nurse, but also 4–6 lay community health workers. This system now consists of 26,650 teams, covering 46% of the Brazilian population. Yet relatively few investigations have examined its effectiveness, especially in co
Publicado em: 2010
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23. Serviços logísticos: influência dos diferentes atributos de qualidade na satisfação e na lealdade dos clientes
This study aimed to identify the different attributes of quality of the logistic services and how these attributes influence the satisfaction and the loyalty of customers that use this service. For that reason, this study took into consideration two estimated results: first, the different attributes of the logistic services influence the satisfaction and loy
Publicado em: 2009
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24. Service quality of building maintenance by outsourced companies: a case study in a public organization / Qualidade no serviço de manutenção predial terceirizado: um estudo de caso em uma organização pública autárquica
This scientific work investigated the subject of service quality. It refers to the question of evaluating the quality of outsourcing technical services (from specialized firms that place their employees at the sites of the client) under the approach of multiple agents it involves relationships of several employees of each organization in a business, as state
Publicado em: 2009