Qfd For Services
Mostrando 1-10 de 10 artigos, teses e dissertações.
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1. Uma aplicação do QFD para os serviço de uma empresa metalúrgica de conformação a frio de rebites de repuxo
O rebite de repuxo, também conhecido como rebite cego, é um elemento de fixação utilizado em inúmeras aplicações, destacando-se a linha branca, a indústria automotiva e a de esquadrias. O presente trabalho aplica o método QFD para os serviços de uma empresa metalúrgica de conformação a frio de rebites de repuxo, para identificar as necessidades
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 25/06/2009
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2. SISSA: um modelo de sistema de serviÃo de atendimento da qualidade
The brazilian entrepreneur, following the world scenario and pressured by intense competition, has multiplied your action strategies to conquer a more demanding consumer, well informed, which presents distinct profiles and habits and disposes of a growing offering of new products and services. This process ended on a reorganization of the activities of the r
Publicado em: 2009
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3. O QFD como foco da satisfaÃÃo dos clientes: a qualidade no desenvolvimento de produtos e serviÃos para a criaÃÃo de software
This study discusses the application of QFD (Quality Function Deployment) methodology as a focus on customer satisfaction, emphasizing the quality parameters on products and services development in software creation. The QFD, indicated as a path to organize products progress at operational level, specifically on software development. This faced on one hand,
Publicado em: 2008
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4. The use of QFD as a tool for development of a thermoplastic resin for rapid prototyping / Utilização do QFD como ferramenta para desenvolvimento de uma resina termoplastica para prototipagem rapida
The Quality Function Deployment methodology, QFD, is an important tool for the developing management of new products. Its largest merit is to disseminate, in a systematic way, the customers desire and needs in the companies and also to research / development laboratories. This procedure will reduce the time of products projects and re-projects, with conseque
Publicado em: 2008
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5. Theoretical approach and application of a quality method in a dental health public service / Abordagem teorica e aplicação de um metodo de qualidade em serviços publico odontologico
Quality health service assessment is an important stage during planning and healthcare management. This study was composed of two papers that aimed to a) Chapter 1- describe some important terms in quality health service; b) Chapter 2- to plan the quality in a dental health public service through QFD; to define the requirements of oral health service based i
Publicado em: 2008
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6. Técnicas para garantia de qualidade fim-a-fim em serviços de telecomunicações digitais. / Tools and methodologies for end-to-end quality assurance in digital telecommunications services.
This work presents a set of concepts, tools and methodologies that, if applied together, allow telecommunications service providers and developers to better fulfill their customersexpectations. This set of tools was created by identifying and selecting concepts and methodologies originally developed for deployment on different industries: manufacturing, cons
Publicado em: 2007
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7. Aplicação da metodologia QFD no transporte rodoviário interestadual de passageiros em Vitória/ES
The aim of this work is to propose a methodology based on QFD that establishes a correlation between the passengers road transport vision and the sector surveillance technicians vision, providing subsidies for ANTT prioritization of some surveillance aspects taking into account the importance given by the users to some qualitative aspects. Therefore, the wor
Publicado em: 2006
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8. APLICAÇÃO DA METODOLOGIA QFD PARA A PRIORIZAÇÃO DOS ITENS DE FISCALIZAÇÃO DO TRANSPORTE FERROVIÁRIO DE CARGAS SOB A PERCEPÇÃO DO CLIENTE
The Quality Function Deployment QFD - is an efficient planning tool where the customer necessities and priorities are translated to measurable requirements, that will guide the accomplishment of the services and guarantee the customer satisfaction. This work has the objective to use the QFD methodology in the establishment of a guarantee quality model, appli
Publicado em: 2005
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9. The comprehension of quality perception by the consumer as base for companies strategies definition and their supply chains. / A Compreensão da percepção da qualidade pelo consumidor como base para a definição de estratégias pelas empresas e suas cadeias de fornecimento.
The paper discusses how to understand customer hopes and needs, reminding their importance to the company. The supply chain is discussed and how their partners should cooperate to ensure the end customer pleasure. It is also studied the consumer behavior, their products and services quality perception, besides some purchase motivation that brings earns for t
Publicado em: 2000
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10. Implantação da metodologia QFD em uma agencia bancaria
This work has the goal to present an implementation model of the quality function deployment (QFD) methodology in a service company, which aims the improvement of its efficiency in the customer service area. Initially, the main aspects that make part of the "Voice of the Customer" are detailed. Then, there is a discussion about the importance to obtain custo
Publicado em: 1999