1. The maturity of rail freight logistics service providers in Brazil

Abstract This study analyzes the maturity of three rail freight Logistics Service Providers (LSPs) in Brazil in a population of seven operators. After an exploratory review of the existing literature and research documents, a structured questionnaire based on the Supply Chain Capability Maturity Model S(CM)2 was applied. The study measured an overall average

Prod.. Publicado em: 24/11/2015

2. A framework of performance indicators used in the governance of logistics platforms: the multiple-case study

The logistics platform (PL) can be understood as a place where different actors in the supply chain could be integrated in the same physical location and with this, obtain a greater synergy among the various logistical processes. That enabling an improvement in the level of logistical service provided to the client and representing a competitive advantage fo

J. Transp. Lit.. Publicado em: 2015-01

3. APPLICATION OF VMI FOR THE IMPROVEMENT OF LOGISTICS PERFORMANCE INDICATORS / APLICAÇÃO DO VMI PARA MELHORIA DE INDICADORES DE DESEMPENHO LOGÍSTICOS

A utilização do modelo para ressuprimento automático de estoque pelo fornecedor (Vendor Management Inventory) é um dos fatores importantes para as empresas promoverem um equilíbrio entre o nível de serviço acordado com o cliente e o custo logístico inerente à operação de gestão de estoques. Devido à importância do tema, e com a oportunidade da

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 27/04/2012

4. Alinhamento da estratÃgia corporativa ao nÃvel de serviÃo desejado pelos clientes por meio da aplicaÃÃo do BSC e do Seis Sigma. / Alignment of the corporate strategy to the service level desired by customers through the application of BSC and Six Sigma.

O foco deste trabalho consiste no estudo do alinhamento entre a estratÃgia corporativa e o nÃvel de serviÃo desejado pelos clientes. Tem como objetivo geral propor um mÃtodo que avalia o alinhamento da estratÃgia corporativa ao nÃvel de serviÃo desejado pelos clientes e apresenta possÃveis soluÃÃes para a sua melhoria. O mÃtodo de raciocÃnio util

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 26/03/2012

5. Improving logistics services through the technology used in fleet management

Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in tech

JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2012-12

6. Verticalização e terceirização das atividades logísticas : estudo de casos múltiplos no setor químico

Logistics allow the company to develop strategies for cost reduction and increase the level of the service offered to the client. For the company to make the decision of executing internally the logistics activities or to outsource these activities is such an important one that in most of the companies this decision is made by the directors or managers. The

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2012

7. Lean seis sigma na logística : uma aplicação na gestão de estoque de uma empresa de autopeças / Lean Six Sigma logistics : an application in inventory management of an auto parts company

The objective of this paper is to present an application of Lean Six Sigma Logistics in a auto parts company in order to reduce the inventory level by eliminating waste and reducing variability in the processes of inventory management. The case study used as the backbone of the project to conduct the DMAIC methodology and tools were applied for data analysis

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 16/12/2011

8. Conflitos e integração entre marketing e logística na definição do nível de serviços em vendas e distribuição de produtos um estudo de caso na indústria de bebidas

Beverage industries in Brazil are in pursuit of improvements in customer services to fulfill the new marketplace needs, taking into consideration both the change in consumer, habits which now show a preference for healthier goods, and the recent growth in all social economic levels. The services that need more attention are the sales and distribution departm

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/11/2011

9. Proposal for a strategic planning for the replacement of products in stores based on sales forecast

This paper presents a proposal for strategic planning for the replacement of products in stores of a supermarket network. A quantitative method for forecasting time series is used for this, the Artificial Radial Basis Neural Networks (RBFs), and also a qualitative method to interpret the forecasting results and establish limits for each product stock for eac

Pesquisa Operacional. Publicado em: 2011-08

10. Level of service of logistic, confidence and intention to remain in the relationship: an analysis in businesses business-to-business / Nível de serviço de logística, confiança e intenção de permanecer no relacionamento: uma análise em negócios business-to-business

Trust has been studied over time under different perspectives which embrace interpersonal relationships within commercial environment. Trust and commitment present in a commercial relationship assume a continuous repurchase intention. On the other hand, in a commercial environment, considerations about the impact that logistics is capable of carrying out hav

Publicado em: 2009

11. REDUCING COSTS AND IMPROVING SERVICE VIA CARGO CONSOLIDATION: A CASE STUDY / REDUZINDO CUSTOS E MELHORANDO O SERVIÇO VIA CONSOLIDAÇÃO DE CARGAS: UM ESTUDO DE CASO

In the cleaning products industry, the service to customers may be an important competitive factor. The main objective of this study is to show, by means of a case study, how a load consolidation program demanding little investment may yield considerable benefits to the physical distribution by reducing freight cost and, at the same time, increasing the cust

Publicado em: 2009

12. Serviços logísticos: influência dos diferentes atributos de qualidade na satisfação e na lealdade dos clientes

This study aimed to identify the different attributes of quality of the logistic services and how these attributes influence the satisfaction and the loyalty of customers that use this service. For that reason, this study took into consideration two estimated results: first, the different attributes of the logistic services influence the satisfaction and loy

Publicado em: 2009