Itil Biblioteca De Infra Estrutura De Ti
Mostrando 1-1 de 1 artigos, teses e dissertações.
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1. Management of IT services: a proposal of integration of processes of improvement and manager of services / Gerenciamento de serviços de TI: uma proposta de integração de processos de melhoria e gestão de serviços
The search for the improvement in the services offered by the Information Technology IT areas is currently objective of the majority of the organizations. The use of methodologies and good practices for IT services management are becoming a basic practice to achieve success in providing these services. In this context, this work intends to organize a Framewo
Publicado em: 2006