Hotel Management
Mostrando 13-24 de 50 artigos, teses e dissertações.
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13. Modelo para elaboraÃÃo de um sistema de gestÃo sustentÃvel para um destino turÃstico de zona costeira: um estudo em Porto de Galinhas no municÃpio de Ipojuca em Pernambuco
The establishment of a coastal zone tourist destination occurs in accordance with one of two models, which differ from each other depending on how the use and occupation of the space happen. In one model, the destination is "discovered", the tourists â or the tourism â start to use and occupy it, having next the general infrastructure of support installed
Publicado em: 2008
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14. O gerenciamento de impressões e a qualidade dos serviços nos hotéis da Paraíba
The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader t
Publicado em: 2008
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15. Como os gerentes de meios de hospedagem aprendem: um estudo de mÃltiplos casos sob as Ãticas da aprendizagem situada, da aprendizagem pela experiÃncia e da estratÃgia como prÃtica
O objetivo central deste estudo foi compreender como os gerentes de meios de hospedagem aprendem. Considerando isso, as perguntas de pesquisa que guiaram esta investigaÃÃo foram: a) Como os gerentes aprendem em seu contexto prÃtico-social? b) Como os gerentes aprendem por meio de suas experiÃncias? c) Como os gerentes aprendem a estrategizar? Como arcabo
Publicado em: 2008
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16. A dialética da aventura e do risco na prática do rafting: entre a reprodução e a criação da existência humana no turismo de aventura
Considering the overwhelming development of adventure tourism, a complex tourism segment which involves a wide range of modalities, practices, technologies, motivations, symbols, risks and environments, this study seeks to analyze the different meanings of adventure and risk, for adventure tourists who practice rafting in the municipal districts of Apiúna (
Publicado em: 2008
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17. CONCEPÇÃO DA VESTIMENTA PROFISSIONAL COM ÊNFASE NA ESTÉTICA E ERGONOMIA VISANDO MELHORAR O DESEMPENHO E A IMAGEM DE UM HOTEL RESORT
Professional clothing in hotel management is a theme which relates to the attributes instilled in the design process, more specifically, fashion design. It focuses on providing visibility and productivity to the hotel sector, through ergonomics, aesthetics and functionality. This study seeks to analyze the influence of design and its attributes, on the profe
Publicado em: 2007
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18. Sistema de mensuraÃÃo de desempenho: proposta de um modelo para a indÃstria de hospitalidade
The big hotel chains have been making financial resources available to develop and improve information systems which aid in obtaining data to implant a Performance Measurement System (PMS). Hence, it is necessary to provide hotel managers with tools that will help them make decisions. Thus, the following question is the âresearch problem‟ of the prese
Publicado em: 2007
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19. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes
Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide signific
Publicado em: 2007
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20. Gestão ambiental e responsabilidade social: estratégias de competitividade em resorts estudo de caso tropical das cataratas eco resort em Foz do Iguaçu/PR
The environmental concern has been a constant theme in many socioeconomic sectors in recent years, as has the responsibility of organizations in relation to environmental issues. Companies are seeking actions that show a commitment to environmental management and social responsibility. It is observed, nowadays, that companies whose economic and strategic res
Publicado em: 2007
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21. Gestão da informação e do conhecimento como fator de melhoria da hospitalidade
Analyzing the information role in the context of hotel business, this research named: "Information Management and Knowledge Management as a factor of improvement in Hospitality", shows how data research, its transformation in information and further creation of knowledge serve as elements in the information flow. The information flow analysis can present ele
Publicado em: 2007
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22. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard / Performance improvement and ISO 9000: a study on brazilian hotels on thje perspective of Balanced Scorecard
Este trabalho tem por objetivo analisar o grau de contribuição do sistema de gestão da qualidade ISO 9000:2000 para o desempenho das empresas brasileiras do setor hoteleiro sob as quatro perspectivas do Balanced Scorecard. Inicialmente, é realizada uma pesquisa bibliográfica a cerca dos temas: Balanced Scorecard e ISO 9000. Posteriormente, é realizado
Publicado em: 2007
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23. A gestão da demanda na cadeia de suprimentos do setor hoteleiro brasileiro
The demand management is an emerging theme in the chain management knowledge field. What is aimed with the demand management is the fast and adequate integration of the needs originated from the market to the suppliers in a way to strategically balance and align the demand with the operacional capacity throught the supply chain and, consequently, the competi
Publicado em: 2007
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24. INGLÊS PARA A ÁREA DE TURISMO: ANÁLISE DE NECESSIDADES DO MERCADO E DE APRENDIZAGEM / ENGLISH FOR TOURISM: A NEEDS ANALYSIS OF THE LEARNING SITUATION AND THE MARKET
The aim of this study is to identify, first, the learning needs of students that study English as a foreign language in a technical course in Tourism and Hotel Management in a state school, and, second, the target needs for work in the market; in addition, the study compares the students` needs and market needs with the course syllabus followed in the school
Publicado em: 2007