Gestao Educacional Estrategia Em Servicos Avaliacao Da Qualidade De Servicos
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1. STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management / ESTRATÉGIA E QUALIDADE EM SERVIÇOS: Um estudo de caso sobre a visão de gestores e clientes na gestão educacional
The changes that bring the new global scenario have led the managers to worry about factors such as competition, and risk instability. This situation again that businesses with education, schools, revessem the management system used, which meant that managers would not be only "educators" to become increasingly administrators of a complex structure, offering
Publicado em: 2009