Concessionaries Publics
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1. Metodologia para estabelecimento de métricas para empresas de serviços. / Metodology for origination metrics to services organizations.
Performance measurement is extremely important to evaluate organizations performance, depicting even better results if they are validated and become sub-sector metrics, guiding in a reliable way the decision-making process based on them. The main purpose of this study is to propound a methodology which provides the establishment of metrics to outsourcing com
Publicado em: 2007