Client Letter
Mostrando 1-2 de 2 artigos, teses e dissertações.
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1. Política de Crédito dos distribuidores de combustível na cidade do Rio de Janeiro sob a ótica dos Revendedores. 2010 / Credit policy of fuel distributors in the city of Rio de Janeiro under the optics of the gasoline stations. 2010
The general aim of this dissertation is to analyse the credit policies adopted by fuel distributing companies in the city of Rio de Janeiro (Petrobrás; Shell; Cosan; Ipiranga; Ale; DPPI; Manguinhos; Ello-Puma; Dinamo; Agip) and their respective gasoline stations, including the non-contracted and non-branded ones, throught a questionnaire applied on gasoline
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 04/05/2010
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2. ALL MOUNTAINS ARE BLUE WHEN SEEN FROM A DISTANCE: EMOTION DISCOURSE IN BUSINESS INTERACTION / TODA SERRA DE LONGE É AZUL: O DISCURSO DA EMOÇÃO NA INTERAÇÃO CLIENTE-EMPRESA
This thesis investigates the discourse of emotion in business interaction through the analysis of letters from clients addressed to a health plan. To this purpose, it uses the framework derived from politeness theory and from the anthropology of emotions. Given that emotion is a cultural artifact and a discursive practice, this study has observed that the fu
Publicado em: 2003