Banking Services
Mostrando 13-24 de 37 artigos, teses e dissertações.
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13. Mobile banking: proposition of an integrated innovations adoptions framework / Mobile banking: proposição e teste de um modelo integrativo de adoção de inovações
In this Project, factors that influence innovations adoption are investigated based on an integrative model applications proposal within mobile banking adoption context. Therefore, consecrated theoretical models, widely applied on innovation and technology adoption theories and behavior predicting based on attitudes and intentions towards a behavior, are con
Publicado em: 2009
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14. A retenção de talentos no varejo bancário
This work aims to recognize and demonstrate through the expectations and wishes of the new banking employee what they think about the future of labor market. How to plan their careers, their image for the bank firm and what is more important in their ambition to stay or leave the institution. Bank industry should improve its relationship with their customers
Publicado em: 2009
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15. Dos valores pessoais às fases da lealdade
O conhecimento dos valores de uma pessoa nos permite predizer suas atitudes avaliativas em relação a uma situação ou objeto, pois os valores pessoais orientam e guiam os indivíduos a um comportamento. Estudos teóricos sobre valores pessoais e atitudes não abordaram esses constructos como antecedentes da lealdade do consumidor. A partir dessa constata�
Publicado em: 2009
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16. Banrisul: Do PROES ao IPO com Governança Corporativa
The scene prevalecente, in this work was to analyze the capacity of BANRISUL - Bank of the State of the Rio Grande Do Sul, as bank of public control, was assumen of the continued increase of the profitability of the Brazilian banking sector, remaining itself as a brought up to date financial institution tecnologicamente and managemental structuralized by mec
Publicado em: 2008
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17. Indústria bancária brasileira : construindo cenários prospectivos e identificando as estratégias e os recursos competitivos de utilização mais provável
Over the last two decades, Brazil has witnessed a process of significant changes in its economy, characterized by deregulation movements, economic openness and entrance into the international scenario, which generated greater market complexity, greater transformation speed in its structures and, also, less predictability towards the future (SHWARTZ, 2006). I
Publicado em: 2008
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18. Overview on the role of Sarbanes-Oxley Act of 2002 over the management of operational risk within brazilian financial corporations / Estudo da influência do Sarbanes-Oxley Act of 2002 sobre o gerenciamento do risco operacional em instituições financeiras brasileiras
Deregulation and globalization of financial services allied with the sophisticated technology used to perform financial operations have increased the complexity of banking activities resulting in the subsequent exposure of financial corporations to operational risk. Several cases of huge losses related to operational risk have been reported in the last 10 ye
Publicado em: 2008
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19. PolÃticas e prÃticas de gestÃo de pessoas como expressÃo de controle e violÃncia em uma organizaÃÃo bancÃria / Politics and practice of person management as expression of control and violence against the worker in a banking organization.
A plot of changes has characterized the society in the last decades, just like the process of globalization, the increase in the rhythm of changes in the economical, institutional and technological environment besides the growing increase of the competition and competitiveness. Aiming fit to this new context and to reach competitiveness in products and servi
Publicado em: 2008
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20. Um framework para coordenação do tratamento de exceções em sistemas tolerantes a falhas / A framework for exception handling coordination in fault-tolerant systems
The widespread scale adoption of computer networks and database management systems has contributed to the arising of complex information systems. Nowadays, these systems have become essential aspects in the everyday life, supporting business processes and indispensable enterprise services to society such as banking automation and telephony. The usage of comp
Publicado em: 2007
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21. A satisfação da clientela pessoas físicas com a oferta ampliada de atendimento disponibilizada pelos bancos múltiplos de varejo do Brasil
A questão de pesquisa debatida nesta dissertação é a satisfação da clientela pessoas físicas com a oferta ampliada de atendimento disponibilizada pelos bancos de varejo do Brasil. A revisão bibliográfica proporcionou o entendimento sobre o marketing de serviços, sua relevância mundial e o processo adotado pelos clientes para o consumo de serviços
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 13/01/2006
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22. Outsourcing work in banking: implications for material and symbolic / A terceirização no trabalho bancário: implicações materiais e simbólicas
The study aims to discuss the outsourcing process marked by the call restructuring process that began around the last quarter of the twentieth century. Thus, from the cooling process of accumulation Fordist / Keynesian Concomitant with the development of flexible forms of production sustained in revival of liberalism, we seek to understand the socioeconomic
Publicado em: 2006
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23. PRACTICE AND DISCOURSE OF ETHICS IN THE COMMERCIAL RELATIONSHIP: A DESCRIPTION OF RETAIL BANKS IN RIO DE JANEIRO / DISCURSO E PRÁTICA DA ÉTICA NA RELAÇÃO COMERCIAL: UM RETRATO DOS BANCOS DE VAREJO NO RIO DE JANEIRO
In the Brazilian private banking system, after the Real Plan (Plano Real), the conquest of low income customers and the commercial aggressiveness in the selling of products and services, became fundamental to reach high rates of profitability and maintenance of the banks positioning before competition. This strategy generates a tension between the company´s
Publicado em: 2006
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24. Canais de atendimento bancário e satisfação do cliente : estudo em bancos de varejo
Retail banks are focusing on their clients and investing in delivery channels for individuals, trying to provide high-quality customer services, and allowing the consumers to do their banking anytime, anywhere, selecting their own way to do business with banks. This strategy is part of what is known as relationship banking marketing. The goal of relationship
Publicado em: 2006