Banking Education
Mostrando 13-14 de 14 artigos, teses e dissertações.
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13. A satisfação do cliente com a qualidade do servico bancário
The objective of this study is to analyze how much the customer, physical person, is satisfied with the quality of bank services, concerning quality dimensions such as: tangibles, reliability, responsibility, assurance and empathy. This study was made in two phases. First, a bibliography revision was made to offer subsidy to a better comprehension of people
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 22/04/2002
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14. Computations in DEA
DEA is a well-established, widely used, and powerful analytical resource in the toolbox of the OR/MS analyst. It is used to assess relative efficiency of many, functionally similar, entities. It has applications in diverse areas including finance and banking, education, and healthcare. DEA is computationally intensive and, as the scale of applications grows,
Pesquisa Operacional. Publicado em: 2002-12