User satisfaction with commuter walk-in centres
AUTOR(ES)
Coster, Joanne
FONTE
Royal College of General Practitioners
RESUMO
Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% ‘very satisfied’, 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times.
ACESSO AO ARTIGO
http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=2784554Documentos Relacionados
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