UMA VISÃO BASEADA EM RECURSOS COM DIRECIONAMENTO ESTRATÉGICO: UMA PROPOSTA ÀS INSTITUIÇÕES DE SAÚDE HOSPITALARES PÚBLICAS

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

This study investigates the use of the Vision Based on Resources, with the aim of proposing a model for the management of people who meet the enforceability of the quality of provision of services to health. They are observed relationships of these services work in different ways, the systematization of knowledge about the elements contained in the management of people and verification of the need for Strategic and Operational Management of People for employees of the institutions of Public Health Hospital. It is empirical research and exploratory in nature, supported on multiple cases of public hospitals, interviewing and recording facts observed in the places searched, according to the Protocol of Remarks. To achieve the main objective, used the basis of works of Marras (2001, 2003 and 2005): Labor Relations in Brazil: management and strategy; Human Resources Administration: from operational to strategic and Managing People in Business Innovative, respectively. In addition to the comments participants, it is used questionnaires and interviews with users and professionals in hospitals, with instruments adapted to the context of the institution and given treatment for statistical analysis of the results, which are presented in tables for better visualization of data and analysis. The Managing People in ISHP remain in the traditional model and away from any move that could make it strategically. The level of satisfaction of patients to the health professionals is great, but on the resources and infrastructure, is low. The health care professionals in almost all its work by vocation, spirit of humanization and by feel gratifying, but the level of dissatisfaction with the pay received is high.(AU)

ASSUNTO(S)

hospitais públicos gestão de pessoas health professionals profissionais de saúde operational estratégia visão baseada em recursos vision based on resources operacional management of people strategy public hospitals administracao

ACESSO AO ARTIGO

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