Turnover na hotelaria: estudo de caso da rotatividade de funcionários de uma rede hoteleira de Curitiba (PR) / Turnover na hotelaria: estudo de caso da rotatividade de funcionários de uma rede hoteleira de Curitiba (PR)

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

This work is fundamentally about the issue about tourism and hostelry, configure service management and people management emphasizing the case study about a Curitibas hotel chain turnover of staff, by analyzing strategies that may be adopted to minimize the turnover of staff, which has been above average ideal. Being the hotel chain a provision of service company, the retention and investiment in human capital is very important to the perfect running of service and the organization surviving. In this context, it is evidenced the general goal in this research on the pursuit for the identification of facts and the variable that influence the turnover, propound change strategies in the people management. The used method for the organization and systemization of the work fits on the descriptive exploratory research, based by theorist referencial in search by identifying the probable causes that generate the turnover in the hotel chains. The main results identify that there is a need to review of the human management processes and the motivational terms of human capital.

ASSUNTO(S)

administracao de setores especificos turismo hotelaria gestão turnover capital humano administração de hotéis rotatividade de pessoal - estudo de casos management tourism hotels turnover human capital hotel management labor turnover - case studies

ACESSO AO ARTIGO

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