The Question of the Public Health: A Comunicacional Approach / A Questão da Saúde Pública: Um Enfoque Comunicacional

AUTOR(ES)
DATA DE PUBLICAÇÃO

1999

RESUMO

This dissertation aims to study the characteristics of the communication process between the doctor and the patient within the clinic, so as to better understand it and analyze it as the mediation between patientsexpectations - concerning idealized public health service - and the real public health service offered in São Paulo. Therefore, communication in Hospital do Servidor Público Francisco Morato de Oliveira (a public hospital), a division of Instituto de Assistência Médica do Servidor Público Estadual IAMSPE (Health Care System of the Public Sector), was analyzed. This institution provided valuable data and information about its patients, services and physicians. To carry this research out, it was necessary to identify how the hospital provides its service, how the patient perceives the physician and how he believes the physician perceives him -, how the patient perceives the services of the physician and of the Institution, and how the physicians perceive themselves, patients and the service offered both by himself/herself and by the Institution. The notion and the quality of the communication in this relationship were studied in order to identify the characteristics of both desired and real services. A field research was carried out with physicians and patients of the most representative services (ranked by importance and by the size of the population served), and this portion of the population proved itself to be significant, because of both the data collected through questionnaires and the researchers view point. The results of the data and information collected are a timely picture of the roles perceived and lived by doctors and patients in the context of a public health care institution in the city of São Paulo.

ASSUNTO(S)

relação médico-paciente public health communication doctor-patient relation saúde pública comunicação

ACESSO AO ARTIGO

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