The Information Professional and the Quality Management in Information Services: Qualification and Market Place. / O profissional da informação e a gestão da qualidade em serviços de informação: capacitação e mercado de trabalho

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

This research analyzed the Information Professional in the Quality Management in Information Services, for this, was verified through a field research the level of performance of the information professional, librarian, in the Quality Management in Information Services in companies and it was also searched and identified. It offers courses stricto and broad sensu with focus in the Quality Management in information services. It was reflected on the lacks, in the formation process and qualification of the information professional and insertion in the market, analyzing the requirements of based knowledge in the international studies of the Special Libraries Association, SLA (1996; 2003), abilities these directed to the Quality Management. Concluded that, the field research confirmed the demand for qualification in quality area, exactly the professional to demonstrate that already acts with sights to the quality in services. With regard to the searches for qualification offers, the diversity of forms to the professional can be evidenced to acquire this knowledge, but it also demonstrated importance of the Information Science to offer such formation in its courses after graduation.

ASSUNTO(S)

information professional profissional da informação gestão da qualidade em serviços de informação quality management in information services information professional ?market place. profissional da informação ? mercado de trabalho.

ACESSO AO ARTIGO

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