The effectiveness of a voice training for telemarketers / "A efetividade de um programa de treinamento vocal para operadores de telemarketing"

AUTOR(ES)

Andréa Gomes de Oliveira

DATA DE PUBLICAÇÃO

2005

RESUMO

The purpose of this study was to evaluate by a multidimendional and comparative way, the effectiveness of a voice training program based in vocal function exercises. Forty-eight telemarketers were randomly assigned to two groups: voice training group (n=14), that underwent training over a 8-week period and a non-trainining control group (n=34). Based on pre- and post-training comparisons, voice training group presented reduction on measures of percent jitter (p=0.044). There was no significant difference on graphics of the hoarseness diagram and on perceptual analysis. These findings suggest that the voice training improve acoustic dimension but do not change perceptual dimension of telemarketers`voices

ASSUNTO(S)

voice voz efetividade effectiveness preventive medicine medicina preventiva treinamento da voz voice training

Documentos Relacionados

• "Efeitos de um programa de exercícios no desconforto músculoesquelético dos segmentos corporais de operadores de telemarketing"
• Efetividade de um programa de aprimoramento vocal para professores
• Linguistic Politeness on Telemarketing Conversation
• Dando voz ao trabalhador: os significados da disfonia para os operadores de telemarketing.
• Programa de treinamento vocal para locutores de rádio