Six Sigma: a proposal for implemententing the methodology in small and medium-sized enterpreses / Seis sigma :uma proposta para implementação da metodologia em pequenas e médias empresas

AUTOR(ES)

Carlos Tadeu Assumpção de Pinho

DATA DE PUBLICAÇÃO

2005

RESUMO

The Six Sigma methodology consists of a program guided to the continuous improvement of enterprise processes, which aims at customer satisfaction, as well as increasing financial and operational profits. Considering that more than 99% of the Brazilian companies have up to five hundred employees, this study investigates how Six Sigma can be applied in small or medium size companies. This study was conducted based on literature review and application of the ideas in a medium size newspaper company, which manufactures newspapers that circulate daily in the state of Rio Grande do Norte. The results of the research point to the viability of use of the methodology in this market segment, as well as suggest a method that can be used in similar companies

ASSUNTO(S)

estratégia seis sigma gestão da qualidade small and medium size companies quality management pequenas e médias empresas engenharia de producao six sigma methodology

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