QUALITY PERCEPTION OF DISTANCE LEARNING THROUGH THE INTERNET : STUDY CASE / PERCEPÇÃO DE QUALIDADE EM EDUCAÇÃO A DISTÂNCIA PELA INTERNET: UM ESTUDO DE CASO

AUTOR(ES)
DATA DE PUBLICAÇÃO

2002

RESUMO

The present research intends to discuss how a certain Internet Learning Management System may be pedagogicly applied to a content delivered at distance. It is also discussed how this kind of system may contribute to an adequate pedagogic mediation of the contents that it delivers. The work also spreads some light over the facilities and difficulties that its users face. The final goal is to discuss the extent and the direction of the quality gap between the authors and sponsors propositions of a given iniciative of Distance Learning though the Internet and the quality perceived by its users. Right after the Introduction, this research presents a discussion about the Cyberculture and its reflexions on the Distance Education, comparing different points of view about the subject. Then the Distance Learning through the Internet in Brazil is analysed, presenting the main learning management systems. Finaly, the Fundação Bradesco Computer Science Course is described, on which it was applied an empiric model of quality perception evaluation, the ServQual, created in 1985 by Parasuraman et al.. The research ends with some conclusions derived from the confrontation of points of view of the different actors involved, suggesting directions for future research.

ASSUNTO(S)

educacao a distancia distance education internet internet

ACESSO AO ARTIGO

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