Performance measurement systems basic requirements identification and cases assessment of a computer-based support system / Identificação de requisitos básicos de sistemas de medição de desempenho e avaliações de casos de um sistema computacional de suporte

AUTOR(ES)

Kleber Francisco Esposto

DATA DE PUBLICAÇÃO

2003

RESUMO

It presents a wide literature survey on rising considerations about Performance Measurement Systems (PMS) and the modern environmental which surrounds the companies and impacts their performance evaluation system. It compiles from this survey the main PMS requirements in a table and it suggests a conceptual model for performance measurement system. It identifies, too, a commercial computer-based system in order to support strategic performance measurement management. It also analyzes how the PMS requirements are satisfied by the computer-based system, based on the author perception, who was trained at this tool, and on the perception of customers of this system. The assessment of these customers perceptions were made in site through questionnaire based interviews.

ASSUNTO(S)

balanced scorecard requisitos de sistemas de medição de desempenho sistemas de medição de desempenho sap-sem balanced scorecard sap-sem performance measurement system requirements performance measurement system

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