Participação da intranet nos processos de criação de conhecimentos nas organizações

AUTOR(ES)
DATA DE PUBLICAÇÃO

2006

RESUMO

The need for people with adequate knowledge base and the ability to use it in an effective way, became evident in face of the turbulence experienced in the current days, which not only demands well informed people but also people with the ability to change simple information into useful knowledge. The attentions go back to the processes that make possible to create and to disseminate knowledge. Among the technological resources capable to contribute for these processes, stand out Internet and intranet, for the capacity to reach a great number of people quickly. However, the form of use of these resources differs due to a culture that privileges the control (STENMARK, 2004a). In this context and with the objective of investigating the participation of the intranet in the processes of creation of knowledge, an exploratory research was conducted starting from a case study in a great Brazilian financial institution. The data, collected through interviews, questionnaires and electronic files, were analyzed based on the model 4I (CROSSAN, LANE and WHITE, 1999) and on the studies of Damsgaard and Scheepers (2001, 2001a), Marwick (2001) and Scott (1998). The results demonstrate the participation of intranet in the individual, grupal and organizational learning, as well as the need of contents more directed to the practice.

ASSUNTO(S)

ciências sociais aplicadas intranet - dissertaÇÕes

ACESSO AO ARTIGO

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