Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan
AUTOR(ES)
Martins, Cristiane dos Santos, Queluz, Dagmar de Paula
FONTE
Braz. J. Oral Sci.
DATA DE PUBLICAÇÃO
2015-12
RESUMO
Abstract Aim: To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan. Methods: Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators' oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company. Results: After analysis of the results, we observed that: 57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers' services, but only 31.34% were satisfied with them. Conclusions: The results underscore that the workers have an intermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesion indexes of providers and the workers' oral health.
Documentos Relacionados
- US health workers losing their health insurance
- Dental care demand: insurance effects and plan design.
- Oral health-related quality of life of children with oral clefts and their families
- Individuals with special needs and their families’ oral health-related quality of life
- Qualitative assessment of the dental health services provided at a dental school in Kerman, Iran