Modelo de avaliação do gerenciamento de resíduos de serviços de saúde (RSS) com uso de indicadores de desempenho: estudo de caso - Santa Casa de São Carlos-SP / Model of evaluation of healthcare waste using performance indicators: case of Santa Casa de São Carlos - SP

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

Healthcare Waste (HW) management has been focused to safer handling and to the guidelines given to workers of health establishment to obtain the correct procedures considering the legal requirements to ensure two main objectives: the segregation appropriate where the RSS are generated and minimization of incorrect disposal of waste within the establishment generator. São Carlos city produce about 20 tons per month of HW, whose 50% of HW comes from the most health establishment named Irmandade da Santa Casa de Misericórdia de São Carlos. Because of that, the hospital was chosen for studying. This paper proposes a model of evaluation to HW management in the health establishment using performance indicators. For this, it was structured to identify these indicators by qualitative data obtained from interviews realized with the hospital workers. Their answers were associated in a numeric scale e were inserted in Statistica program to effect factor analysis (FA). It was also prepared a script of interview especially containing 29 observation variables and applied to 98 health professionals from Santa Casa of São Carlos. Performance indicators were evaluated by experts to order these indicators by importance using Analytic Hierarchy Process (AHP) method. Besides that, it was composed a global index that permits to evaluate the analyzed general situation, in a scale from zero to one, pointing to the actions of improvement to this management. This paper was developed in order to elaborate a model of performance evaluation by qualitative indicators, promoting the efficient waste management process in health environment.

ASSUNTO(S)

model of evaluation ahp method healthcare waste método ahp indicadores de desempenho método de avaliação performance indicators resíduos de serviços de saúde análise fatorial factor analysis

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