Mediação e arbitragem: perspectivas na administração dos conflitos, em relacionamentos estratégicos interorganizacionais
AUTOR(ES)
Esteves, Alvaro Eduardo Ferreira
DATA DE PUBLICAÇÃO
2002
RESUMO
This exploratory study, with the aim of bringing mediation and arbitration - which have been so far mainly discussed under the legal point of view - to the context of business management, tries to identify up to which point these services can be recognized as a valid alternative to manage conflicts in the inter-organizational strategic relationships. This kind of relationship is present in strategic alliances, joint ventures and in existing supply chains and distributions channels¿ partnerships. Analyzing the theoretical reference framework three knowledge areas were associated and integrated: conflict management and negotiation; mediation and arbitration, as the most common Alternative Dispute Resolutions-ADRs; and strategic alliances, supply chains and distribution channels. This review of literature and documents was complemented with a research among two target groups: the potential consumers of mediation and arbitration services in the organizational field; and the potential suppliers for those services. The objectives of the research were, on one side, to evaluate if the two institutes can be recognized as efficient to manage conflict between business partners, meaning, if there is an actual demand for them; and on the other hand, research also investigated if there is a concrete availability of specialized services to attend that demand. The study showed that, although incipient there is a market potential for the use of mediation and arbitration services as conflict management tools within inter-organizational strategic relationships.
ASSUNTO(S)
organização e gerência alianças estratégicas (negócios) conflito - administração negociação (administração de empresas) arbitragem (processo civil)
ACESSO AO ARTIGO
http://hdl.handle.net/10438/3890Documentos Relacionados
- ARBITRAGEM: alternativa eficaz de soluÃÃo dos conflitos
- Relacionamentos Interorganizacionais na Bioindústria Amazonense na Percepção dos Empresários
- Arbitragem: conceito e pressupostos de validade
- Tendências pedagógicas: conflitos, desafios e perspectivas de docentes de enfermagem
- Conflitos, indisciplina e violência em escolas