LOGÍSTICA E QUALIDADE HOSPITALAR: O E-PROCUREMMENT NA PRESTAÇÃO DE SERVIÇOS HOSPITALARES Um estudo de caso em um hospital militar do Exército Brasileiro / LOGISTICS AND HOSPITAL QUALITY: E-PROCUREMENT IN HOSPITAL SERVICES ASSISTANCE A Case Study in a Military Hospital of Brazilian Army

AUTOR(ES)
DATA DE PUBLICAÇÃO

2010

RESUMO

The present thesis presents a case study in a Brazilian Army Hospital, involved on health care services, in the medical and hospital field, located in Santa Maria, RS, which uses the concepts of Supply Chain Management and electronic acquisitions in its activities. The research aims to propose a methodology of materials management logistic concerning materials for hospitals, integrating all its phases via web. This essay is organized within the empirical sciences arena, on the applied social sciences field. Firstly, a bibliographic review was carried out in order to develop the activities. Afterwards, a document research and a descriptive research were carried out in conjunction with the hospital, aiming to pursue the description and mapping of processes for an adequate development of the Case Study. Such Hospital was awarded in 2008 with the Excellence Certification on Resource Management for Assistance of the Military Family, in the Excellence Management System, given by the Personnel General Department and was highlighted among 26 (twenty-six) similar Hospitals throughout Brazil, obtaining the highest general score, promoting the balance between health care assistance quality and resource management concerns. Besides, it was an example of effectiveness as regards logistic operations of health care systems, concerning materials and drugs, constituting a practice case that justifies the present research and guarantees that specialization on this field is necessary to offer quality of services to clients and patients of public and private hospitals, as well as health care systems in general. Data collected and analyzed demonstrated that the current system is effective and presents possibilities of improvement concerning the process. Besides, such study contributed to improve efficiency of the researched processes, pointing out existing deficiencies and proposing ways to correct them, concluding with the presentation of a model, suggestions and recommendations to the analyzed processes.

ASSUNTO(S)

supply chain management comércio eletrônico e aquisições eletrônicas gestão de materiais de saúde gestão hospitalar cadeia de suprimentos logística engenharia de producao logistics hospital management, health care materials management electronic business and electronic acquisitions

ACESSO AO ARTIGO

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