IT SOLUTIONS COMMERCIALIZATION: SYNTONY DEGREE IDENTIFICATION, AMONG CUSTOMERS AND VENDORS VISIONS,THAT MOTIVATES THE COMMERCIALIZATION OF TECHNOLOGICAL SOLUTIONS / COMERCIALIZAÇÃO DE SOLUÇÕES DE TI: IDENTIFICAÇÃO DO GRAU DE SINTONIA, ENTRE AS VISÕES DE CLIENTES E FORNECEDORES, QUE MOTIVA A COMERCIALIZAÇÃO DE SOLUÇÕES TECNOLÓGICAS

AUTOR(ES)
DATA DE PUBLICAÇÃO

2010

RESUMO

This work aims to identify the syntony degree, among clients and vendors visions, that motivates the commercialization of technological solutions, with regard to the main decision attributes. This study hopes to contribute for a better understanding, regarding what the medium and large companies seek to, when acquiring technological solutions, confronting with what vendors consider more important, when offering their solutions. Along the work, we search initially for doing a brief approach about information technology, conceptualizing it, trying to identify its application, highlighting to follow, the current importance of governance, for adoption of the IT in companies. Additionaly it presented the information technology value in the corporative world, exploring its utilization in the organizations and treating some metrics used to measure the return over the investments. The behavioral aspect also is analyzed, covering corporative buyer and corporative salesman´s behavior, in the commercialization process of technological solutions. Finally, to identify the common attributes that form the customers and vendors visions, it used focus groups, with corporative buyers and IT solutions suppliers. Like result, they identified eight main attributes: Strategic alignment, cost, corporative structure, need understanding to business, mark, references, relationship and risk. Soon after was performed field research with 99 (ninety nine) executives representing buyers and vendors. The multivariated analysis of the data (conjoint analysis) allowed the main convergences identification among studied segments, comparing customers and suppliers visions.

ASSUNTO(S)

purchases information technology venda selling tecnologia da informacao cliente analise conjunta conjoint analysis client compras

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