Institucionalização da gestão do conhecimento: um estudo das práticas gerenciais e suas contribuições para o poder de competição das empresas do setor elétrico-eletrônico / Institutionalization of knowledge management: a study of management practices and their contributions to the power of competition from companies in the electric-electronics industry

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

Knowledge management is the sistematic and determined coordination of people, technologies, processes and organizational structure of a company aiming to add value through use, reuse and innovation. This coordination is possible by the actions of creation, sharing and application of the knowledge, such as by the feeding from the learned lessons and better practices and important elements for the corporative memory related to the continued organizational learning (DALKIR, 2005, p. 3). The proposal of this dissertation is to identify and to classify companies from the electrical-electronic area, associated to ABINEE, aiming to create a classification of the institutionalization level that these are found related to the knowledge management. It was used a theoretical classification model and, simultaneously, tried to verify which practices of knowledge management were adopted and how they contribute to the power of competition, according to its managersopinion. This research was done in 56 associated companies from July, 12th and September, to 15th 2007, after applying an electronic questionnaire. From the information collected through descriptive and multivariate statistics analysis, it was possible to identify: a) companies in the researched area are classified in different groups when it comes to the institutionalization of knowledge management level that they are now; b) they are recognized by the managers the contributions for the power of competition, achieved by adopting knowledge management practices; and c) some practices are adopted more than others. The conclusion is that there are associations and influences of knowledge management practices related to the recognition of the contributions expected after adopting these practices.

ASSUNTO(S)

gestão do conhecimento institucionalization institucionalização análise multivariada knowledge management adoção de práticas de gestão do conhecimento multivariate analysis

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