Information technology and systems: an analyzes of outsourcing services in organizations of the private sector / Tecnologia de informação e sistemas: uma avaliação da terceirização de serviços em organizações do setor privado

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

In the present more and more companies are choosing Information Technology outsourcing in order to increase the organization productivity. It has been adopted by many corporations all over the world and also in Brazil. The growth of outsourcing and the new added-value services shows the importance and the dynamics of this market. In addition, the increase of papers and scientific works about outsourcing confirms the actuality of this theme. This research represents an important study for the organizations because it increases the knowledge about the contract options available for the companies, and guides them about the Information Technology outsourcing process, which has particularities and differs from the outsourcing process of other activities. The objective of this Thesis is to increase the knowledge about outsourcing, through analyzes of companies outsourcing activities and contract model adopted. The scope of this research is limited to organizations of the private sector, and analyzes focus on the process of defining the contract model. Only middle to big companies were researched. The research begins with a revision of the literature about the outsourcing, and especially the literature about Information Technology outsourcing. The sample counts 267 outsourcing contracts, in 71 Brazilians companies, and dos not represents a randomly drawn sample of the population. The data was collected with questionnaire and treat through non-parametric statistical methods. The research characterizes for being a descriptive study regarding the relation between organizational characteristics, outsourcing activities, and contract model. In addition, was used the statistical method of Categorical Regression to analyze cause and effect relations. Through this research was possible to identify four distinct company groups, distinguished by the amount of outsourced activities. The characteristics of each group were described in details. Issues about reasons for outsourcing, kind of activities outsourced and contract model are presented. A discussion about possible cause and effect relations are also presented.

ASSUNTO(S)

terceirização tecnologia de informação outsourcing setor privado sistemas de informação information technology information systems private sector

ACESSO AO ARTIGO

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