Indicadores de Performance Empresarial: Quantidade, Forma e Conteúdo / Performance Indicators: Quantity, Shape and Contents

AUTOR(ES)
DATA DE PUBLICAÇÃO

24/11/2005

RESUMO

A lot was told about the strategic meaning of performance indicators. This research had evaluated these indicators through three aspects: quantity received; contents and presentation shapes. We choose as analysis universe banks, for they were the type of organization that had invested more in technology in 2002, at Brazil. The more important finding was that the lack of interaction between technological and human dimensions still is a severe obstacle to the efficacy of indicators.

ASSUNTO(S)

indicadores de desempenho balanced scorecard psicologia da atenção interação homem-tecnologia

ACESSO AO ARTIGO

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