Indicadores de desempeño: naturaleza, utilidad y construcción
AUTOR(ES)
Stubbs, Edgardo Alberto
FONTE
Ciência da Informação
DATA DE PUBLICAÇÃO
2004-04
RESUMO
Performance indicators has become important since the management philosophy of total quality was established. They are management tools which provide a reference value for carrying out measurements. In this paper different points of view are analyzed in relation to its nature and utility. The objective-subjective character of performance indicators is discussed, and the difference is pointed out according to statistics. This type of indicators is also analyzed as a useful tool in the process of evaluation and its methodology of construction.
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