IMPROVING IT PROCESS MANAGEMENT THROUGH VALUE STREAM MAPPING APPROACH: A CASE STUDY
AUTOR(ES)
Jeong, Bong Keun, Yoon, Tom E.
FONTE
JISTEM J.Inf.Syst. Technol. Manag.
DATA DE PUBLICAÇÃO
2016-12
RESUMO
ABSTRACT Value-Stream mapping (VSM) is a helpful tool to identify waste and improvement areas. It has emerged as a preferred way to support and implement the lean approach. While lean principles are well-established and have broad applicability in manufacturing, their extension to information technology is still limited. Based on a case study approach, this paper presents the implementation of VSM in an IT firm as a lean IT improvement initiative. It involves mapping the current activities of the firm and identifying opportunities for improvement. After several interviews with employees who are currently involved in the process, current state map is prepared to describe the existing problem areas. Future state map is prepared to show the proposed improvement action plans. The achievements of VSM implementation are reduction in lead time, cycle time and resources. Our finding indicates that, with the new process change, total lead time can be reduced from 20 days to 3 days - 92% reduction in overall lead time for database provisioning process.
Documentos Relacionados
- Improving supply chain management through a management information system : the case of a brazilian rice cooperative
- Value creation from organizational project management: a case study in a government agency
- Robotic repair of vesicovaginal fistulae with the transperitoneal-transvaginal approach: A case series
- Management practices and influences on IT architecture decisions: a case study in a telecom company
- Cochlear Implantation through the Middle Fossa Approach: A Review of Related Temporal Bone Studies and Reported Cases