Guidelines for the development of quality plans in building-product of civil construction. / Diretrizes para elaboração de planos da qualidade em empreendimentos da construção civil.

AUTOR(ES)

Luiz Augusto dos Santos

DATA DE PUBLICAÇÃO

2003

RESUMO

The programs and systems of quality management, such as the QUALIHAB, PBQPH, and ISO 9000 series, have been spread through the Brazilian civil construction market so that building companies can achieve building-projects quality. However, the implementation of management systems has not guaranteed quality in construction projects mainly when there is a superposition of stakeholders management systems. This research critically characterizes and analyses the implementation of quality management systems in order to subsidize the development of quality plans applied to construction projects. In the development of this work, a bibliographical review was conducted and case studies were carried out on private and public construction projects involving construction companies, management companies, a consultancy enterprise and quality management professionals. This work proposes guidelines to develop quality plans in construction projects, mainly concerning the evolution of quality management systems that would be applied to projects and not to companies.

ASSUNTO(S)

certification construção civil gestão da qualidade certificação quality management quality plans civil construction planos da qualidade

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