Gestão e desenvolvimento em fatores humanos na segurança de voo: estudo na manutenção aeronáutica / Management and development of human factors in flight safety: a case study in aircraft maintenance abstract

AUTOR(ES)

Cristiano Formoso Zamprogno

FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

28/02/2011

RESUMO

This paper discusses the structure and systematic procedures practiced by Brazilian aircraft maintenance centers and related to human factors. To survey and analysis of information, exploratory research techniques were employed, looking for an overview on the subject through interviews with people responsible for the area of human factors in the participating aircraft maintenance centers. A descriptive study was conducted through a questionnaire which was answered by twenty employees with different occupations. The main objective was to analyze the practices covered by each participating organization in relation to eight aspects relevant to the prevention of human errors in aviation maintenance: 1) Error Management, 2) Training in Human Factors, 3) Fatigue Management, 4) Pro-activity of the Organization in Support Human Factors, 5) Motivation for the Program of Human Factors and Safety, 6) Metrics for Human Factors 7) Support of State Regulatory Aviation and 8) Policies of the Organization. To allow a comparative analysis, the standard questionnaire used was similar to that employed by the board of American aviation FAA - Federal Aviation Administration in an applied research involving aircraft maintenance centers in several countries. The results showed that the national service centers have greater disabilities when related to aspects of error management, fatigue management and support of aviation regulators. The better results were found in the aspects of human factors training. It is expected a contribution, by making suggestions and recommendations, for the safety of aircraft maintenance activities in order to prevent incidents and accidents caused by human error.

ASSUNTO(S)

ciencias humanas desenvolvimento social - ciência, tecnologia e sociedade tecnologia - fatores humanos segurança aviação aviões - manutenção e reparos manutenção aeronáutica fatores humanos centros de manutenção aeronáutica segurança na aviação acidentes e incidentes aéreos aircraft maintenance human factors maintenance service centers aviation safety air accidents and incidents

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