Estratégias aplicadas no controle da ordem e na prevenção do delito: reflexões sobre as funções da Polícia Militar do Estado do Rio de Janeiro: Rio de Janeiro, RJ. / Strategies applied to control order and prevent crime: reflections about a functions of Polícia Militar do Estado do Rio de Janeiro (PMERJ): Rio de Janeiro, RJ.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

The State of Rio de Janeiro presents high levels of criminality, especially in the city and in its municipal districts that form all metropolitan region of the Capital. The problem of the criminality has caused many criticisms and argues from society to PMERJ, the inefficiency and ineffectual application of the police strategies in order to control and prevent crime, main function of the police in a democracy. The application of the traditional strategies, like prevention or repression do not decrease crime index. These problems faced the Corporation with a construction, by society, of a negative image and constant public security depreciation. This study proposes a reflection about PMERJ functions in the public security field, verifying if the strategy has effectively reaching the objectives to control the application of some marketing concepts can be used to attend the society expectation about security. A literature review included the police concepts, insecurity, marketing and some strategies data used by PMERJ. The results pointed serious deficiencies in this institution involving the application of marketing concepts and it concluded that the introduction of some concepts can be improve the quality of the services offered, specially the assistance services.

ASSUNTO(S)

security quality polícia segurança. analise institucional pmerj qualidade marketing

ACESSO AO ARTIGO

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