ERGONOMICS ANALYSIS OF THE DEVELOPERSNULL WORK VERSUS THE USERSNULL MENTAL MODEL; WITH A FOCUS ON THE INFORMATION ARCHITECTURE OF WEBSITES / ANÁLISE ERGONÔMICA DO TRABALHO DOS DESENVOLVEDORES VERSUS O MODELO MENTAL DOS USUÁRIOS, TENDO COMO FOCO O MODELO MENTAL DOS USUÁRIOS; TENDO COMO FOCO A ARQUITETURA DA INFORMAÇÃO DE WEBSITES
RENATA ZILSE PEREIRA BORGES
DATA DE PUBLICAÇÃO
This research for master degree seeks to understand the Information Architecture of hypertextual systems - in which the users are neglected by today´s process of development - having the study of case based on the websites of some of Rio de Janeiro universities. It is intended, with the research, to improve the websites usability, making the navigation and localization of information easier for the people who interact with the hypertextual system, pointing out the implications to the Information Architecture. A few methods and techniques were used, in four steps: 1. Through exploratory research, it was sought to perceive what the developers think about the construction of a university website and, on the other side, what the users experience when they navigate on such sites; 2. Through Participatory Ergonomics, it was sought to conceive the Information Architecture of a university website: 2.2 By eliciting the users´ Mental Model with regard to the information organization and assemblage; 2.3 By knowing the navigation task and making the flow chart; 3. Through the Ergonomics Analysis of the Task, it was sought to assess the Information Architecture of the sites selected in the study of case; 4. With the Assessment of Specialists, the results of Step 2 methods were compared with the Information Architecture found in the universities` websites selected as the study of case. The theory of the research has been confirmed, attesting that the Information Architecture solutions proposed by the developers do not facilitate the use of the system, where the user is not able to easily accomplish the desired task.
- Avaliação de usabilidade, por meio do índice de satisfação dos usuários, de um software gerenciador de websites
- Centering the Information Architecture in the user
- Arquitetura da informação aplicada a websites de governo eletrônico : estudo de caso do tribunal de justiça da Bahia.
- A prática de Arquitetura de Informação de websites no Brasil
- Digital libraries in architecture and urbanism: a study on the architecture of digital information