E-mail usage practices in an organizational context: a study with Portuguese workers
AUTOR(ES)
Quaresma, Rui Filipe Cerqueira, Silva, Sílvia Paula Rosa da, Marreiros, Cristina Galamba
FONTE
JISTEM J.Inf.Syst. Technol. Manag.
DATA DE PUBLICAÇÃO
2013-04
RESUMO
Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.
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