Desvendando a relação dentista-paciente: uma abordagem ergonômica para além do ferramental

AUTOR(ES)

Rafael Barbosa Mariano

FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

20/04/2012

RESUMO

The existing ergonomic studies concerning dentists work of are largely oriented to posture issues, to the use of ergonomic equipment, to the ensuing diseases and other approaches that seek to intervene mainly in dentist physical activity. As best part of researches are conduced on said focus, gaps are created in this study field, since other relevant aspects are could be lift from this universe. In this sense, seeking to expand knowledge in this area, this research goal was to identify the attributes and the main subjective characteristics that permeate the relationship between professionals and patients and what are the implications for the both. To this end, was carried out a qualitative research methodology which was based on a specific french ergonomic analytical apparatus the Ergonomic Work Analysis (EWA) - and used for research development its theoretical framework, semi-structured interviews and direct observation in study field. Twenty people were choosen for study, being sixteen patients and four professionals, selected using age and gender criteria. The monitoring of the professionals was performed at their workplace and lasted one week each. For ease in understanding the results, the most important aspects were divided into two groups, named patients and professionals. For patients the most relevant points were related to fear going to the dentist, to the high cost charged by professionals, to the criteria used by them to choose the professional or to continue the treatment with the choosen one, and, finally, the factors influencing trust building. For professionals, the most relevant aspects of the relationship with patients relates to perceived devaluation of their activity, stressing situations, pressures and constraints experienced in daily work and, finally, the seniority (experience) factor, also mentioning the need of academic courses teaching how to deal with such situations. It was concluded that the relationship between the dentist and the patient is complex and has implications that go far beyond what happens within the physical environment of the office, affecting not only professional, but personal life of patients and dentists

ASSUNTO(S)

dentistas patients dentists ergonomia ergonomia ergonomics pacientes dentists and patients cirurgiões-dentistas e pacientes

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