Análise ergonômica : avaliação da interface de um aplicativo da justiça federal

AUTOR(ES)
DATA DE PUBLICAÇÃO

2010

RESUMO

The introduction of computerized systems in the workplace provides a range of facilities and amenities for its users, but also is responsible for new and different kinds of difficulties. In this research seeks to verify the software CADI-JUS support the needs of the activities of registration / consultation of information relating to building and land of the Justiça Federal. Based on methodological assumptions of ergonomics, the method of study follows the principles that underlie the formulation of Ergonomic Analysis of Work - AET enriched with procedures formulated by Silvino (2004) called the Tecnologia de Avaliação e (Re)Concepção de Interfaces - TAI. The study is divided into two stages. The first, Planning, represents the completion of (a) document analysis, (b) semi-structured interviews, and (c) meetings with authorities of the institution and the control of the application. The second, analysis of the application, staff on the achievement of (d) an intrinsic analysis, and (e) extrinsic analysis of application. Therefore, we assessed by means of these approaches the factors that influence the use of the software, so that the end of the research is produced a report and diagnosis of these factors, coupled with these recommendations that support the needs of application usage in a situation work. The results reaffirm that the way the new IT systems are developed favors the emergence of tools focused on technology and that in most cases ignore the basic criteria of usability.

ASSUNTO(S)

ergonomics psicologia usability interface ergonomia usabilidade interface

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