AnÃlise dos fatores organizacionais obstativos ao uso da tecnologia da informaÃÃo para a gestÃo do conhecimento: uma realidade vivenciada em pequenas e mÃdias empresas da RegiÃo Metropolitana do Recife

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

Information technology has brought significant contributions to enterprises in order to develop a new competitive and productive dynamics that allow to accompany changes in information society. The use of information technology has become essential to the efficient availability and use of information and knowledge for strategic, tactical or operational decisions made by business managers. Thereby, the intangible resource management requires a new comprehension and struggle to relate organizational key factors like structure, strategy, process, people and technology. That is something small and medium sized enterprises (SMEs) ought to pay attention to. The present research has the main purpose to check what are the key organizational factors that turned to be obstacles to the use of information technology for knowledge management in small and medium sized enterprises at RegiÃo Metropolitana do Recife. Therefore a qualitative research method has been chosen and data has been collected by a semi-structured interview script. Data has been analysed in an interpretative way, using content analysis. In the small and medium sized enterprises reality it was possible to notice that knowledge management is a future project, a goal that may be achieved by a better comprehension and conception of information management practices. Also the information technology use is still mainly operational and has a central function in organizing efficiently activities and in this sense is still quite distant from knowledge management. This happens because in SMEs there are some key organizational factors that obstacle knowledge management like the presence of a centralizing management style that is inefficient, individualistic and that stimulates internal damaging competition, and also not recognizing peoples ideas and contributions, not stimulating creation, dissemination and knowlede sharing and also underusing information technology. It can be mentioned as well that strategy definitions follow personal choices of business owners and do not have an information based analysis supported by information technologies. It was also noticed that there is a strong outside customer focus without internal organization concerns of clear process functioning, well known task definitions or establishment of written rules. Thereby SMEs have also underestimated information technology facilities to help organize internal rules and organizational processes more correctly

ASSUNTO(S)

pesquisas qualitativas (administraÃÃo de empresas) - metodologia administracao small and medium sized enterprises tecnologia da informaÃÃo (administraÃÃo) - pequenas e mÃdias empresas knowledge management information technology pequenas e mÃdias empresas - recife (pe) - gestÃo do conhecimento administraÃÃo de empresas

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