A study of remote users' satisfaction with online services before and after procedural modifications.

AUTOR(ES)

Weller, A C

RESUMO

As libraries evolve into database management centers with network capabilities, they increasingly serve users who are remotely situated from them. This paper explores some of the problems encountered by a national association library in serving the remote user. User satisfaction is evaluated, procedures are subsequently modified, and satisfaction is again measured to determine variables that affect user response to the services.

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