A responsabilidade civil e o ensino superior privado: a busca de parâmetros de qualidade / The civil liability and private higher education: the search for quality parameter

AUTOR(ES)
FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

02/06/2010

RESUMO

The objective of the present essay is to analyze the relationship between the establishment of private higher education and its students, mainly towards the quality of educational service which is offered. Because it is about a consume relationship, the educational customer service without the compliance of quality standard, as per the Federal Constitution, can characterize vicious of service, what would result in the suppliers responsibility, according to the terms of the Code of Consumer Defense. Concerning the standardization of quality of service provided, we understand that the use of quantitative indicators from evaluations performed by the State is not adequate, once that it considers the subjective elements involved on the educational customer service, important to the students learning. Finally, we analyze the participation of the State on the occurrence of vicious of quality, concerning its duty of accrediting and supervising the service quality, and at what lever the Public Power could be responsible.

ASSUNTO(S)

responsabilidade civil brazilian civil law civil liability educação education ensino superior escola particular quality

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