a Programa de medição para organizações de alta maturidade / Measurement program for high maturity organizations

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

Organizations of a high level of maturity have as main goal the continuous improvement of their processes. Such organizations systematically apply metrics by measuring process performance and analyzing these measurements to make decisions; hence, they effectively perform management by data. Quantitative assessment of the performance of the project s defined software process and its variations allows better planning and management of projects. Considering the need for measuring, predicting and adjusting the software process to reach quality goals, a measurement program is being proposed to give support to quantitative management. The measurement program presents metrics aligned to the organizational goals and requires that, after data collection and analysis, the metrics stakeholders - a senior manager, a functional manager, a project leader or a developer - be committed to use the results of the analysis to identify process deviations and to apply the necessary corrective actions. In this way, we may control the performance of the project s defined software process within acceptable limits. To support deployment of the measurement process and application of metrics, a tool to collect, validate and analyze data, based on statistical process control, called Vigia, was developed. Vigia can be used to control the performance of the project s defined software process, assuring that the process does not compromise neither the organizational quality goals nor the business goals through corrective actions in near-real time. Consequently, it carries through adjustments in the software process. A case study was carried out at Motorola Company to evaluate the measurement program as well as the Vigia tool

ASSUNTO(S)

software - medição computer programs capability maturity model (computer software) software engineering engenharia de software software measurement modelo de maturidade da capacidade (software) statistical methods controle de processo - metodos estatisticos - programas de computador process control

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