A Content Analysis of E-mail Communication between Patients and Their Providers: Patients Get the Message

AUTOR(ES)

White, Casey B.

FONTE

American Medical Informatics Association

RESUMO

Objective: E-mail use in the clinical setting has been slow to diffuse for several reasons, including providers' concerns about patients' inappropriate and inefficient use of the technology. This study examined the content of a random sample of patient–physician e-mail messages to determine the validity of those concerns.

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